Mailbox Configurations
What is the Whitelabel mailbox configuration, and why do I need it for my domain?
Whitelabel mailbox configuration allows you to authenticate your domain for sending emails through third-party email services while maintaining your brand identity. It enhances email deliverability and helps prevent emails from being marked as spam.
How do I authenticate my domain for sending emails through my email?
To authenticate your domain for sending emails, follow these steps:
Sign in to your domain account.
Navigate to your domain's DNS management section.
Add the following DNS records:
Mail CNAME:
Type: CNAME
Host: (available in your Dashboard)
Value: (available in your Dashboard)
DKIM1:
Type: CNAME
Host: (available in your Dashboard)
Value: (available in your Dashboard)
DKIM2:
Type: CNAME
Host: (available in your Dashboard)
Value: (available in your Dashboard)
Save your DNS changes.
What is the purpose of the Mail CNAME record in whitelabel mailbox configuration?
The Mail CNAME record is used to verify your domain's ownership and allow Mail Service to send emails on behalf of your domain. It links your domain (e.g., memzo.ai) to the Mail Service for email authentication purposes.
What are DKIM1 and DKIM2 records, and why are they important for email authentication?
DKIM (DomainKeys Identified Mail) records, such as DKIM1 and DKIM2, are used to add digital signatures to outgoing emails. These signatures verify that the emails originated from your domain and have not been tampered with during transit. They help improve email deliverability and prevent spoofing or phishing attacks.
How long does it take for domain authentication changes to take effect?
DNS changes, including domain authentication changes, typically propagate within a few hours, but it can take up to 24-48 hours for changes to fully propagate across all DNS servers globally. During this time, your domain's email authentication may be in a pending state, and it's advisable to wait for propagation to complete before sending important emails.
What should I do if I encounter errors while configuring whitelabel mailbox settings?
If you encounter errors while configuring whitelabel mailbox settings, double-check the provided instructions and ensure that you are entering the correct DNS records with the appropriate values. If you continue to experience issues, reach out to Memzo’s support team or your domain provider for assistance.
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